Delivery & Returns

Have you changed your mind?

Your satisfaction is of the highest importance to us, and we're pleased to give you the option to return your order free of charge.

The process is very simple: Simply contact customer care at customercare.me@clarins.com to arrange the pickup.

Please note that your package must be returned within 14 days of receipt.

We do not offer exchanges or credit notes, only refunds.

If you wish to return one or more products from your order, it couldn’t be easier.

Tick the reason for your return on the return slip included in your package
Stick the prepaid label provided on your package
Go to your most convenient UPS drop-off location to drop off your package free of charge
Keep your drop-off receipt with the tracking number until your product has been refunded
Upon receipt of your returned order to our warehouse and after checks have been completed, your refund will be made within 10 days.

Want to know more about tracking your return?

Our customer service team is available via our contact page. Make sure you have your return number to facilitate the processing of your request.

Returns are processed and refunded by our team within 10 days of receipt of your package at our warehouse.

My package has been returned to your warehouse but I haven't received a refund confirmation email within 10 days?

We ask you to contact our customer service team via our contact page.

Please have your order and return number ready to facilitate your request.

No, we only offer refunds for returned products.

To buy the product you would like, we ask that you place a new order.

Absolutely!

You will receive a pre-paid label inside your package which will allow you to drop off your package at one of the UPS drop-off locations free of charge.

We offer next day delivery with our third party DHL.

When you log in to your Clarins.com account, you will have access to an address book which allows you to register a different delivery address from your billing address.

When you place your order, simply select the delivery address of your choice.

Sending a gift? No problem: the package will be delivered to the address indicated with a delivery note which does not include the price.

Orders placed on www.clarins.com can be delivered in UAE, Qatar, Oman, Bahrain.

For the moment we do not deliver to overseas France, Andorra or other countries.

We continue to ensure the preparation of your orders placed online. Please be assured that we have taken all the necessary measures to protect the safety of Clarins teams and our partners, as well as your safety.

As a result of the new safety and distancing instructions, preparation time has been extended from 1 to 2 days.

Delivery times have also been extended from 2 to 3 days. Orders placed online will be received within 7 working days on average. Thank you for your patience.

Absolutely! Please contact customer care to arrange pick up of your order by our courrier to return to our warehouse.

If the delivery address for your order is incorrect, no problem: you can change it.

Once your package is with the delivery service, you will be sent an email allowing you either to choose a delivery slot or change your delivery address.

An order dispatch email will be sent to you as soon as your package is picked up by our delivery service. You will find the tracking number and a link to track your Clarins order in the email.

If you have created an account, you can also click on the "Track Your Order” link in the "My Account" section.

If you have your tracking number:

- Go here to track your parcel sent with Chronopost Predict

- Go here to track your parcel sent with UPS

Your order will be delivered within 2 to 3 working days maximum.

An email dispatch confirmation is sent as soon as your package has been picked up by the delivery service selected. If you have not received this email, first check it hasn't gone into your junk mail

If this is not the case, we invite you to go to "My Account", then to "My Orders", and in "My Products and Samples", you will find :

- Your order status

- Summary of products ordered

- A link to "Track Your Order"

Returns are processed and refunded by our team within 10 days of receipt of your package at our warehouse.

My package has been returned to your warehouse but I haven't received a refund confirmation email within 10 days?

We ask you to contact our customer service team via our contact page.

Please have your order and return number ready to facilitate your request.

For any returned order paid by gift card, a new gift card will be issued.

Got some balance left on your card or any questions about this?

Contact our customer service team via our contact page. We ask you to provide us with your order and return number.

If the delivery service was unable to deliver your package or drop it off at an access point, your package will be returned to us.

All returned packages are subject to a refund. We therefore advise that you place a new order.

This info

If you need to return your order, this remains free of charge!

The returns period will be extended by 15 days at the end of the confinement period (regardless of the given period).

Refunds will be made automatically within 14 days upon receipt at our warehouse. If your package cannot be delivered due to the announcement of new restriction zones, the package will be returned to the warehouse and you will be refunded. We will invite you to place an order at the end of the confinement period.