Welcome to Clarins Help!

Here you will find answers to your questions about shopping at, your order, payment options and more. Simply select from the categories below to view answers.



For all order and website questions
Contact our Customer Care team
Monday to Friday 9:00am – 6:00pm (excluding holidays)
Please allow at least 72 hours for a response to your enquiry

  • Help you place your order
  • Order tracking
  • Comment or complaint about your last order
  • Question about the website
  • Question on an Online promotion
  • Subscribe or unsubscribe from the Clarins newsletter
  • Returns policy
  • Question on Clarins Online loyalty scheme
Call us at +971 800 252 7467
Or email us at


For general information on our products
Contact our Clarins Customer Care team
Monday to Friday 9:00am – 6:00pm (excluding holidays)

  • Product Information
  • Information on Clarins Skin Spas and treatments
  • Details on product ingredients

Call us at +971 800 252 7467
Or email us at

Please note, we are unable to send out samples upon request. We invite you to have a consultation with our specialists in-store who will take you through a thorough consultation focusing on your lifestyle and skincare needs.


Did not find your question?

To speak to our customer care
representative, give us a call at +971 800 252 7467

Monday to Friday 9am to 6pm
(Excluding holidays)


Alternatively, you may also
Email us at